Yes- absolutely! Every member of our team is carefully vetted through an extensive onboarding process, which includes background checks, training, and hands-on evaluation to ensure your pets and home are always in safe, trustworthy hands.

YES! We are fully insured and bonded through Pet Sitters International.

We currently service Norwood, Sharon, Stoughton, Canton, Randolph, Milton, Dorchester (Neponset, Lower Mills, Cedar Grove, and Adams Village), Quincy, Braintree, Weymouth, and Rockland😁

Yes- all new clients require a meet & greet before services begin. This is an essential part of our onboarding process and helps ensure the safety, comfort, and success of both your pet and our care team.

Yes! We use a secure, professional pet care management app for scheduling, communication, visit tracking, and real-time updates. This ensures transparency, accuracy, and consistent communication for every visit.

We charge double on Christmas Day, Thanksgiving Day, Easter, July 4th, and New Years Eve & Day. These days require our team to step away from their own holiday plans and family, so this premium helps ensure we always have dependable coverage available. There is a 50% charge on MLK Day, Memorial Day, and Labor Day. We also have a $7 fee for weekends and outside of business hours. Business Hours: Monday-Friday 8:30-5:30PM (Service hours: 24/7 scheduled in advance)

Yes — autopay is run on the first day of your scheduled services each week. We do require a payment method on file before your first visit.

You will not automatically meet your assigned caregiver at this initial meet & greet. Caregivers are assigned after onboarding is complete based on availability, skill level, and your pet’s specific needs. For clients who specifically request to meet their caregiver in advance, we’re happy to accommodate a second, staff-specific meet & greet for a $25 fee. This is completely optional and scheduled separately after your initial onboarding visit.

We always recommend booking as early as possible—especially for holidays, school vacations, and summer months. Last-minute requests are never guaranteed, but they are welcome and normally we can figure out arrangements.